Refund policy

🛍️ Pressed by S&M — Return & Refund Policy

Last updated: October 2025

🔹 Returns

At Pressed by S&M, we want you to love your purchase! If for any reason you’re not satisfied, you may return unworn, unwashed, and undamaged items within 14 days of delivery for store credit or exchange.

To qualify for a return:

  • Item must be unused, unworn, and unwashed, in its original packaging.

  • Must include proof of purchase (receipt or order number).

  • Custom or personalized designs, including special prints, names, or made-to-order pieces, cannot be returned or exchanged.

🔹 Exchanges

If you received the wrong size, color, or a defective item, please contact us within 7 days of receiving your order.
Once your exchange request is approved, we’ll send you the correct item as soon as possible.

📩 Email: pressedbysandm@gmail.com
Subject line: Exchange Request – Order #[Order Number]

🔹 Refunds

Refunds are only issued if the item arrives defective or damaged and a replacement is not available.
After we receive and inspect your return, you’ll receive an email confirming whether your refund was approved or denied.

If approved, your refund will be issued to your original payment method within 5–10 business days.

🔹 Non-Returnable Items

Please note that the following items are final sale and not eligible for return or refund:

  • Gift cards

  • Clearance/sale items

  • Custom or personalized apparel

  • Worn, washed, or altered items

🔹 Shipping Costs

  • Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

  • Original shipping fees are non-refundable.

🔹 How to Start a Return

  1. Email us at pressedbysandm@gmail.com with your order number and reason for return.

  2. Wait for approval and return instructions.

  3. Ship your item back using a trackable shipping service.